International Orders

Oscar de la Renta ships to multiple international destinations through our partner, Global-e. Global-e is a global e-commerce solution that allows Oscar de la Renta to make its products available to our international customers in over 200 countries worldwide. Through our partnership with Global-e, we are able to present our international shoppers with product prices in their local currency and competitive international shipping options. 

Please note that international purchases will be subject to Global-e’s Terms & Conditions and Privacy Policy, available through the Global-e website at https://www.global-e.com/en/

Please click on the flag icon on our homepage to view the countries/locations that we ship to. If you cannot see your country/location listed, then it is likely that we do not currently ship there.

For any other inquiries relating to international orders placed via Global-e, or to find detailed information on Global-e's policies and procedures, please visit our Help Center.

1. Select your shipping country/location by clicking on the flag icon on our homepage
2. Select the item(s) you wish to buy
3. Click on “Checkout”
4. Fill in your address and payment details
5. You will receive an automatic email confirming the details of your order.

It may take between 2-4 days to process an order for international shipping. Once your order ships, you will receive an email containing tracking information. 

Global-e aims to meet the delivery times quoted, but sometimes circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

To track your order, please click here.

Please note, it may take between 2-4 days to process an order for international shipping. Once your order ships, you will receive an email containing tracking information.

To request a cancellation, please contact our Client Services team immediately by email at customercare@odlr.com or by phone at +1.888.782.6357. The possibility of canceling your order depends on its status at the time of contact. Orders are processed immediately through the Global-e system, and changes or cancellations are usually not possible once an order is placed.

If we are able stop the shipment, you will receive an email confirming the cancellation, and any charges will be reversed. If the order has already shipped, you will receive tracking information via email, and you may initiate a return upon receipt.

If you see a charge on your credit card for a canceled order, it is likely a pre-authorization that will be automatically canceled by your payment provider. PayPal payments for canceled orders will automatically generate a refund back to your account.

Import duties and taxes may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors. It will be your responsibility to pay these charges if and when asked to by your local authorities.

For all other inquiries relating to duties & taxes, please visit our Help Center.

The amount of duties & taxes applied depends on the value of the order and the destination country/location.

For all other inquiries relating to duties & taxes, please visit our Help Center.

To initiate a return, please click here.

Please note, returned orders can take up to 21 business days for the funds to credit back to your original payment method.

Should your refund not be processed within 21-business days, please visit our Help Center to submit an inquiry.

We are very sorry to hear that your package did not arrive in perfect condition. Please visit our Help Center to submit an inquiry.

We are very sorry to hear that you didn’t receive all the products that you ordered. Please visit our Help Center to submit an inquiry.

For any other inquiries relating to international orders placed via Global-e, or to find detailed information on Global-e's policies and procedures, please visit our Help Center.