FAQ

Oscar de la Renta merchandise may be found at Oscar de la Renta boutiques and fine retailers around the world. To find a store location nearest you, please visit the Find a Store section.

Should you be unable to log into your account, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. A member of our team will contact you as soon as possible.

If the item you are interested in is out of stock, please sign up for email notifications on our website to receive updates if it becomes available again.

While not all Oscar de la Renta fragrance, beauty or cosmetics products are available for purchase on oscardelarenta.com, these items may still be available through other authorized retailers.

If you need assistance identifying a reputable third-party retailer, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. A member of our team will contact you as soon as possible.

Please note that Oscar de la Renta does not guarantee the authenticity or quality of products purchased from unauthorized third-party sellers.

For all wholesale inquiries, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. A member of our team will contact you as soon as possible.

Our goal is to provide complete, accurate and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing, availability or other product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

All products are subject to availability. We reserve the right to limit the quantity of products we supply, ship only part of an order or divide orders into multiple shipments. We also reserve the right to alter the terms or duration of any special offers or sale promotion. All orders are subject to order and address verification and credit approval. Once your entire order is submitted, you will receive an order confirmation. If you do not receive this confirmation, the order may not be processed.

To request a cancellation, please contact our Client Services team as soon as possible by email at customercare@odlr.com or by phone at +1.888.782.6357. The possibility of canceling your order is dependent on its order status at the time of contact. 

If your order has already shipped, we will be unable to cancel it. In this case, please receive your shipment and initiate a return in accordance with our Return Policy.

Please note, we are unable to make any modifications to an order that has already been processed and/or shipped.

Oscar de la Renta charges state, local and county taxes on online transactions based on shipping address as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated amount.

When you check out, you will be provided with a guaranteed order total in your local currency. This amount will include any duties, customs tariffs, value added taxes and similar taxes that may be required in your jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.

International orders placed through our personal shoppers are DDU (Delivered Duty Unpaid). For all DDU shipments, any applicable duties, tariffs and taxes will be collected at the destination’s point of entry and are the responsibility of the customer. As each country has unique charges, please review FedEx.com or contact your local shipping office for more information.

If you are interested in placing a custom order, please contact our Client Services team by email at personalshopper@odlr.com or by phone at +1.888.782.6357. A member of our team will contact you as soon as possible.

When submitting a custom order request, please include the following information:

• Full Name
• Event date, if applicable
• Desired Item(s)*
• Size
• Any additional requests/customizations/modifications, if applicable

*To expedite your inquiry, please include any known style information for the item(s) you wish to custom order (i.e. Product name or style number, etc.) If no style information is available, please either provide an image of or a link to the item in your email request. 

*Please note that your request is not guaranteed until you receive final confirmation from an Oscar de la Renta Client Services team member.

Yes, custom orders typically require an additional 50-75% past season cutting fee on top of the original retail price. If you require further customizations or modifications to the original design of the item, additional up-charges may also apply. If you require a rushed order, additional up-charges may also apply depending on the timeline requested. These and any other applicable charges will be determined by the Oscar de la Renta Client Services team at the time of confirmation.

To proceed with a custom order, a 50% deposit is required. Should you wish to cancel a custom order after payment has been captured, please note that the 50% deposit will not be refunded.

Yes, all special orders, custom orders and any other items marked as final sale are not eligible for return, refund or exchange.

For any additional questions regarding custom orders, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. A member of our team will contact you as soon as possible.

A trunkshow is an exclusive event in which you may pre-order the latest collection, months before it is available to purchase.

You must place a 50% deposit at the time of the purchase. Once your order arrives, you will be notified, and the balance owed will be automatically billed in full. Upon receiving the remaining balance, we will ship the order directly to you.

If you decide to purchase from a trunkshow, you will be charged a 50% deposit at the time of checkout. You will receive an order confirmation to confirm that your order has been successfully placed.

As soon as your order arrives, you will be notified and the balance owed will be automatically billed in full. Once the remaining balance is successfully captured, your order will ship.

Customers cannot apply any discounts, offers or promotions to trunkshow orders.

Please note, we are unable to provide a delivery window until later in the production process for each collection.

Should you have questions about the delivery ETA for a specific garment, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. A member of our team will contact you as soon as possible.

You may cancel your trunkshow order at any time while a trunkshow is still active for a refund back to your original payment method.

Once the trunkshow has ended, should you wish to cancel your order, you will receive reimbursement in the form of store credit only.

Should you wish to make any changes to your trunkshow order (e.g., different size), please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357 to discuss your options. A member of our team will contact you as soon as possible.

Should you wish to return a garment that was ordered during a trunkshow, you are able to do so but will receive reimbursement in the form of store credit only.

Unfortunately, there may be circumstances in which we must cancel your order due to production reasons. If your trunkshow order has been canceled by Oscar de la Renta, you will be refunded in full.

There may be design updates that differ from how a garment was pictured during the trunkshow. These updates occur during the production process to ensure the optimal fit and wearability of each piece. An example of this would be adding lining to a sheer gown.

The above return policy is still applicable to garments where minor design updates have been made. Should any meaningful design updates occur, any impacted customers will be notified to discuss available options further.

Full-price Oscar de la Renta merchandise bought on oscardelarenta.com can be taken, along with the original sales receipt, to an Oscar de la Renta boutique for basic adjustments at no additional charge. Extra work and subsequent alterations will incur additional charges.

Please contact your nearest Oscar de la Renta boutique to schedule an alterations appointment prior to your visit. For a complete list of boutiques and contact information, please visit the Find a Store section.

For any additional questions regarding alterations, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. A member of our team will contact as possible.

For items purchased outside our retail network or on websites other than oscardelarenta.com, please contact your original point of purchase for assistance with alterations.

Yes, we stand behind our products and want you to be satisfied with your purchase. We offer complimentary repairs for jewelry items that are less than 2 (two) years old. Please note, jewelry items older than 2 (two) years cannot be repaired.

If you have an item that is damaged or needs to be repaired, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. Your request will be relayed to our team internally to confirm if a repair would be possible. Please note that repairs typically take up to 3 weeks to be completed.

When submitting a jewelry repair request, please include the following information:

• Full Name
• Oscar de la Renta Online Order Number
• Style Information*
• Detailed images of the item/damage

*To expedite your inquiry, please include any known style information for the item(s) you wish to repair (i.e. Product name or style number, etc.) If no style information is available, we will rely on the images you provide of the damaged item to identify the style information. 

*Please note that your request is not guaranteed until you receive final confirmation from an Oscar de la Renta Client Services team member.

For any other non-jewelry items in need of repair, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. Your request will be relayed to our team internally to confirm if a repair would be possible.

Oscar de la Renta no longer offers in-house repairs for sunglasses or glasses as we do not have the available stock or materials to accommodate these repairs.

We recommend contacting your nearest eyewear specialist or repair shop, as they should be able to assist you with the necessary repairs. Please note that repairs done by third-party shops are not covered under any Oscar de la Renta warranty or support policies.